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Chatbot for the city administration

St. Gallen (2020)
Scale: City Level
Information and services of the city administration can be accessed via a chatbot. The chatbot is integrated on the website and should be able to answer standard requests. It enables the population to access certain basic services more easily.
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Challenge
  • Integration of existing services
  • Connection of Open Data inventory
Solution
  • Integration of existing services
  • Connection of Open Data inventory
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Time period

Planning time
Less than 6 months

Implementation time
1 to 2 years

Implementers

Abraxas

Service providers

Abraxas

End users

Population; citizens

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